UT2004
Guess who has UT2004 and working on a GeForce2 MX 400?
Computer Shops – 1 blacklisted and 1 whitelisted
For many years I have been a loyal customer of The Disc Shop. From when they were a single warehouse which sold blank CD media from a bare warehouse floor till recently now they have six shops selling everything.
I tollerated their long queues as their products were good and well priced. Over the years I spent many a peny of my own and of my work’s, purchasing HDD’s, DVD players, Ram, and several complete systems. My first dealings with their tech support were fair, they kindly fast tracked the building of a system I needed urgently.
Not anymore. The Disc Shop is now blacklisted as far as I am concerned. Jet black in fact – I will not shop there and will recommend that others avoid it. Here’s why:
The tale begins a year ago, we purchased a new computer. Six months later, I received an electrical (not static) shock from the case. Our electrition tested it and found that the power supply had a earth leakage problem and I was lucky the computer was plugged into a power board (which stopped the surge when I touched it). So we sent it in and got a replacement power supply.
The computer was never the same after that. Sparratic, spontainous reboots plagued it. Sometimes two in a day, sometimes only two in a month. I returned it once for testing. After two weeks of not hearing anything, I rang to check up on it. Nobody knew what had happened to the system, the guy working on it had “left”. They then tested the hardware and found no problems (big surprise).
After several more months of rebooting (and after me trying everything except the kitchen sink) – I returned it again, complete with a log of the reboots. Not learning my lesson, two weeks later I contacted them to ask them about the progress. “We don’t have your computer” they said, “are you sure you gave it to us?”. A quick call to our couriers and I had the name of the bloke who signed for it. Sure enough the next day they found it – and started working on it after wasting two weeks.
Today I call them, and big surprise they have found nothing. What’s more the manager wants to charge $60 for that. We would expect them to replace this faulty computer that is under warrenty or, if they insist then just handing it back – but no, they want $60. We are supposidly lucky they are only charging $60 as they have been testing it (read leaving it turned on) for 6 days.
As they say, you can shear a sheep many times but you can skin it only once. They’ve skinned us – and we’re not going back. Dr Hirst will no doubt give the manager a peice of his mind when he returns, but regardless.
The company sells value products which most of the time work – but be warned when they don’t work, you may have to deal with the nasty culture of their support, a culture which starts right at the top.
In other news – UMart Online enters my whitelist for their excellent service over the last week. They have kindly built a computer for me in the space of a day when I told them it was urgent – and will repair another of the comptuers we have from The Disc Shop for only $30 per hour. Their prices are very compeditive and their staff are friendly. They’ve got my business. I just hope they don’t grow to big and go the way of the disk shop.
Will.
wounderful
I love how you have to pay for every user who you want to have login to your windows server – artificial restrictions such as these are really great. What a clever business model – getting people to pay for the operating system, the number of users who log on to it and every time they need support.
I only wish other operating systems did it too – who do they think they are allowing any number of users to connect to a server at once and giving away software? sheesh! The technical aspect of authenticating users and sharing files is very difficult after all.
I only wish… that Microsoft… would actually let me use the licence we have already paid all that money for :( That kinda sucks. In fact they won’t even sell me a new one! Reinstall the server? Oh sure what a good idea, the boss would love another day of down time, why don’t I just wrap it up in a nice pretty package while I am at it?
Telstra Unlimited Plan
Doesn’t cap you at 10GB (even though contractually they can)!
I got to 12.5GB without loosing any speed. My sources tell me that Tesltra simply are unable to do it currently (it’s not implemented). Sounds plausable – that or my theory that they let you go over the 10GB limit at which point they can cap your speed but only if you are a repeat heavy user. Either way there’s no need to fret too much about the 10GB mark.
Will.
